Welcome to the Vitell Support Centre

In order to streamline support requests and better serve you, we utilise a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses on-line. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
Please note that our standard SLA for new feature requests is seven days. We usually expect to respond to tickets well within this time frame. Tickets relating to a fault, loss of service or other service-affecting issue will be dealt with in priority order.

Open a New Ticket


Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.

Check Ticket Status


We provide archives and history of all your current and past support requests complete with responses.

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