In order to streamline support requests and better serve you, we use a support ticket system.
Every support request is assigned a unique ticket number which you can use to track the progress and responses on-line. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
Please note that our standard SLA for new feature requests is seven days. We usually expect to respond to tickets well within this time frame.
Tickets relating to a fault, loss of service or other service-affecting issue will be dealt with in priority order. Tickets from customers with a support contract will always be worked before any other ticket.