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In order to streamline support requests and better serve you, we use a support ticket system.

Every support request is assigned a unique ticket number which you can use to track the progress and responses on-line. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

Please note that our standard SLA for new feature requests is seven days. We usually expect to respond to tickets well within this time frame.

Tickets relating to a fault, loss of service or other service-affecting issue will be dealt with in priority order. Tickets from customers with a support contract will always be worked before any other ticket.

Open a New Ticket
Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.
Open a New Ticket
Check Ticket Status
We provide archives and history of all your current and past support requests complete with responses.
Check Ticket Status

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